OUR MONEY BACK GUARANTEE

We are committed to providing a gold standard product and we appreciate all our customers. We stand by our product 100%, however if you are dissatisfied with your order for any reason and want to make a product return, please see information below.

TO MAKE A PRODUCT RETURN, FOLLOW THESE STEPS:

By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.

Offer Terms:

• Full refunds will be given only if we are notified in 14 business days of receipt.
• Refunds will be credited in the same form as the original payment type.
• Packages must be postmarked within 30 days of original purchase date.
• Shipping costs are non-refundable.
• Situations that are past the given time will be assessed on an individual basis.

1. Notify us within five business days of receipt of order based on the delivery date provided by the carrier that delivered the package by sending an explanation via email to info@ouander.com
2. Once you have received confirmation from a Ouander Customer Service Representative, you may ship your order with a copy of your receipt back to us at the address provided in the email correspondence.

SHIPPING POLICY

Your order will be shipped via preferred global carriers – orders are typically processed and shipped within 1 – 3 business days, however, there can sometimes be delays that are beyond our control. Once your order is shipped, you’ll receive an email with your tracking number.

Available Shipping Rates

• Purchase over $150 CDN (within Canada) ships free

• Standard shipping anywhere within Canada $15 

• Express shipping anywhere within Canada $25

RETURNS, REFUNDS & CANCELLATIONS

We stand by our product 100%. If you are dissatisfied with your order for any reason, notify us by emailing sales@ouander.com. We’ll be happy to assist you!

Please note:

* Full refunds will be given only with information (including order number if purchased on our website) and must be unworn condition.

* The original shipping and handling charges are not refundable, and return shipping charges are the responsibility of the customer.

Refunds for unopened items returned in the given time allotment will be credited in the same form as the original payment type.

Cancellations

Cancellations requested after the order has shipped will be considered a return. (see return policy above). Customers will be responsible for the shipping costs if the order has already shipped.We will do our best to assist any shipping errors and corrections, however keep in mind that our business hours are Monday-Friday 9am-6pm and orders ship within 1-3 business days after receiving them. If we aren’t notified in a timely manner, then the package could be in transit.Customer is responsible for the shipping charges for undeliverable orders caused by shipping information errors provided by customer or any matter related to this.

For order cancellations, please email info@ouander.com.